Shipping policy

SHIPPING POLICY
Last Updated: 18/11/2025

Thank you for shopping with Pinewood. We aim to deliver your order quickly, safely, and with the level of service you expect from a premium brand. Please review our shipping information below.

1. PROCESSING TIMES

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• During busy periods or product launches, processing may take slightly longer.

2. UK SHIPPING
We offer the following shipping options within the United Kingdom:

• Standard Shipping: 2–4 business days

• Express Shipping: 1–2 business days
  Shipping rates are calculated at checkout.

3. INTERNATIONAL SHIPPING
We ship to selected international destinations.

• Delivery times vary by location, typically 5–12 business days.

• Shipping rates are shown at checkout.

• International customers are responsible for any customs duties, taxes, and import fees.

4. ORDER TRACKING
Once your order is dispatched, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for the tracking link to update.

5. FAILED DELIVERY / WRONG ADDRESS
Please ensure your address is correct at checkout.
We are not responsible for parcels shipped to incorrect or incomplete addresses provided by the customer.
If a parcel is returned to us due to an incorrect address or failure to collect, re-shipping costs may apply.

6. LOST OR DAMAGED PARCELS
If your order is lost, significantly delayed, or arrives damaged, contact us at pinewood-golf@outlook.com
For damaged items, please include photos to help us resolve the issue quickly.

7. PRE-ORDERS & BACKORDERS
For pre-order items, estimated delivery times are shown on the product page.
Orders containing both pre-order and in-stock items may ship together unless requested otherwise.

8. CONTACT US
For any questions regarding shipping or order status, please contact:
Pinewood Customer Support

Pinewood-golf@outlook.com