Privacy policy


PRIVACY POLICY
Last Updated: 18/11/2025

This Privacy Policy describes how Pinewood collects, uses, and shares your personal information when you visit or make a purchase from our Shopify-powered website. By using our site, you agree to the practices described below.

  1. INFORMATION WE COLLECT

a) Device Information
When you visit our website, Shopify automatically collects information about your device including your IP address, browser type, time zone, cookies, pages viewed, and how you interact with the site. Shopify collects this using cookies, log files, and web beacons. This helps us improve our site’s performance and security.

b) Order Information
When you make a purchase or attempt to make a purchase through the site, we collect your name, billing and shipping address, email address, phone number, and payment information. Payment details are processed securely through Shopify Payments or other providers and are not stored by us directly.

c) Account Information
If you create an account, Shopify stores your name, email address, saved addresses, and order history.

d) Marketing Information
If you subscribe to our emails, we collect your email address and any preferences you choose to share. This may be handled through Shopify Email, Klaviyo, or another email app.

  1. HOW WE USE YOUR INFORMATION
    We use your information to:
    • Process and fulfil orders
    • Communicate with you regarding orders, updates, or support
    • Manage your customer account
    • Screen for fraud and security risks
    • Improve and optimise our website
    • Provide personalised recommendations or advertising (if applicable)
    • Send marketing emails only if you have opted in

  2. SHARING YOUR INFORMATION
    We share your information with trusted third parties to run our business.

a) Shopify
Our store is hosted on Shopify. Shopify processes your data according to the Shopify Privacy Policy.

b) Payment Providers
Depending on what you choose at checkout (Shopify Payments, PayPal, Apple Pay, Google Pay, Klarna, etc.), these services receive your payment information to complete your transaction. We do not receive or store your full card details.

c) Delivery Partners
To ship your order, we share your name, delivery address, and phone number (if required) with carriers such as Royal Mail, DPD, Evri, DHL, or similar.

d) Marketing & Analytics
If enabled, Shopify may share limited data with services like Klaviyo, Mailchimp, Google Analytics, Meta (Facebook/Instagram), TikTok, or other apps you use through Shopify. We do not sell your personal information.

We may also share information if required by law or to protect our rights.

  1. COOKIES
    Shopify uses cookies to keep your cart saved, remember your session, improve checkout, and provide analytics. You can control cookies through your browser settings. Shopify provides a full list of cookies in their Cookie Policy.

  2. BEHAVIOURAL ADVERTISING
    If you run ads, we may use anonymised data to help show you relevant adverts on platforms like Facebook, Google, or TikTok. You can opt out of targeted advertising through your account settings on these platforms.

  3. YOUR RIGHTS (GDPR / UK GDPR)
    If you are located in the UK or EU, you have the right to access, correct, delete, or restrict the use of your personal information. You may also object to certain processing or request a copy of your data. To make a request, contact us at: [Insert Email].

  4. DATA RETENTION
    We keep your order information for our records unless you ask us to delete it. Customer accounts remain active until you request deletion.

  5. SECURITY
    Shopify uses secure servers, encrypted payment processing, and PCI-DSS–compliant systems to protect your data. While we take reasonable precautions, no method of transmission online is completely secure.

  6. CHILDREN
    Our website is not intended for individuals under 16. We do not knowingly collect information from minors.

  7. CHANGES
    We may update this Privacy Policy occasionally. Changes take effect immediately when posted on this page.

  8. CONTACT US
    For any questions about our privacy practices or to make a request, contact us at:
    Pinewood Customer Support
    Email: pinewood-golf@outlook.com